Hey Baje's Privacy Policy — Your data is completely safe with us

When you use the hey baje website or app, you naturally share certain information with us. We treat that information with the utmost respect, and this Privacy Policy clearly explains how it is stored and used.

This Privacy Policy applies to all services on the hey baje platform — including the website, mobile app, live chat support, and email communications. By using hey baje's services, you agree to this Privacy Policy.

We may update this Privacy Policy at any time. If significant changes are made, you will be notified via your registered email or through a platform announcement. The date of the most recent update will always be displayed at the top of the page.

Hey baje only collects information that is necessary to operate our services effectively and improve your experience. Details are provided below:

Sources of Data Collection

• Directly From You: During registration, KYC submission, and when contacting support.
• Automatically: While you use the platform, through cookies and log files.
• From Third Parties: Limited data from payment gateways and identity verification services.

Hey baje uses your data only for specific, legitimate purposes. The key reasons are outlined below:

• Account Management: Your information is used to create, access, and secure your account.
• Payment Processing: Financial information is required to process deposits and withdrawals accurately.
• Legal Compliance: Identity information is verified to comply with KYC and AML (Anti-Money Laundering) regulations.
• Security Monitoring: Device and log data is analyzed to detect fraud, multiple accounts, and suspicious activity.
• Service Improvement: Betting and usage data is reviewed to improve the overall user experience.
• Sending Notifications: Your contact details are used to send you promotions, bonuses, and security updates via mobile or email.
• Responsible Gaming: Usage data helps us identify problematic betting patterns and provide timely support.

Hey baje does not sell your information. However, limited data may be shared with trusted partners as necessary to operate our services.

Authorized Data Sharing

• Payment Partners: Necessary data is shared with mobile banking services such as Mobile Pay, Nagad, and Rocket to process transactions.
• KYC Verification Provider: Limited data may be shared with accredited verification services for identity confirmation purposes.
• Legal Authorities: Data may be disclosed to regulatory authorities when required by court order or legal obligation.
• Technology Service Providers: Trusted partners providing server hosting and cybersecurity services may have limited access to certain data.

Hey baje never shares your personal information with advertising networks, social media platforms, or marketing companies.

Hey baje uses cookies on its website to help improve your browsing experience. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences and settings — such as language, theme, or the last page you visited.
• Analytics Cookies: To understand which parts of the site users visit most — all data collected for this purpose is completely anonymous.

Hey baje does not use any third-party tracking cookies or adtech cookies.

Hey baje uses industry-leading technology to keep your data secure. We treat security not just as a promise, but as an ongoing investment.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification is required at login for an added layer of account security.
• Firewall Protection: Advanced firewall and DDoS protection are active around the clock.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Data Minimization: Only the information that is strictly necessary is stored — nothing more.
• Access Controls: hey baje staff can only access the information required for their specific role.

Hey baje does not retain your data any longer than necessary. How long data is kept depends on its type and applicable legal requirements.

Once the retention period expires, your data is securely deleted or anonymized.

Hey baje believes your data belongs to you. With that in mind, we provide you with the following rights:

Hey baje strictly does not serve anyone under the age of 18. No data is knowingly collected from minors.

If a minor has registered an account by mistake and this comes to our attention — or is reported by a guardian — the account will be closed immediately and all associated data deleted.

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team.

• Email: support@heybaje.bet
• Response Time: Typically within 24–72 hours
• Support Hours: 24 Hours, 7 Days a Week

After a complaint is submitted, hey baje will provide a formal response within 30 business days. If a matter requires more time, you will be kept informed of the progress.